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Support & spare parts

Commissioning help, spare parts and troubleshooting for every machine we sell — from a video call with our technicians.

After the container lands

Most import problems happen in the first two weeks, so that's where we put the effort.

We walk your operator through setup, alignment and first cuts by video call. No technician flight required.

Belts, bearings, blade wheels, drive belts, switches and consumables held for every platform we sell.

Standard blade sizes and profiles supplied with the machine or reordered later, matched to your material.

Send a video of the fault and we'll diagnose it with you, then ship the part if that's what's needed.

Have your machine model and serial number ready, plus a photo or short video of the issue. We'll respond within one working day.